1. This is parallel-imported goods.
2.A brand may adjust its product formula/ packaging/ odor/ texture/ etc.
for the best performance among different region or countries. Therefore,
parallel-imported goods may have differences in packaging/ language/
texture/ odor from local stores or from batch to batch. And our products
remains genuine.
3. Product packaging or origin of manufactured versions are shipped randomly. No version exchange or refund will be given.
4. Keep away from children reach.
5.Please wash with running water at once if content gets into eyes. Go and seek for doctors’ advice if irritation or unwell situation remains.
6. Stop using the product and seek for professional advice from doctors if any irritation or allergic symptom occurs.
7. Product photos for reference only. Please refer to actual product.
8. For details, please refer to the product.
9.Addition bubble wrapping or outer box will be added for protection
purpose. Still, slight chance of damage / incompletion of product
packaging may result during delivery. This will not affect the product
content quality.
10. Products are new. No second-hand products are sold.
11. Base on different batches of products, the product origin may be different. Please refer to the actual product.
12.Some products may contains date of manufactured and/or storage life
only. Please refer to the product’s original packaging for indication.
13. NO return or refund accepted due to hygiene concerns.
14.Some products may find substances or crystalized of its ingredients
which is normal and not a defect or expired. This does not affect the
quality of the product. User may shake or stir well before use.
15. For any disputes, our store reserves the final decision.
We offer FREE CANADA local shipping for any purchase over CAD 69.99. Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your region, estimated delivery time is between 4-7 business day. Please consider any holidays, natural disasters or pandemics may impact delivery times.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@reiwatakiya.com if you believe you have provided an incorrect shipping address.
Returns:
By placing an order on Reiwatakiya, you are responsible for the cost of return shipping back to Reiwatakiya. Please refer to our Refund Policy for further information on how to make a return.
Lost/Stolen Packages:
Best Trends Online Store is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@reiwatakiya.com.